How do I place an order?

You may place an order directly on our website at www.basekbeauty.com.

How do I check the status of my order?

After placing your order, you will receive a confirmation email. Once shipped, you'll get a tracking number and courier info to track it.

Can I modify or cancel my order?

Email hello@basekbeauty.com as soon as possible. Once your order is processed, it cannot be modified.

What should I do if I'm having trouble placing an order?

Contact us at hello@basekbeauty.com if you're experiencing technical difficulties or need assistance.

What should I do if my payment is declined?

Check your card details and billing info. If the issue persists, contact your provider or reach us at hello@basekbeauty.com.

How do I track my order once shipped?

You’ll receive an email with tracking details once your order is shipped. Follow the provided link to track it.

What should I do if my order is lost or missing?

First, check with the courier. If needed, contact us at hello@basekbeauty.com and we'll help locate your order.

What should I do if my order arrives damaged or incorrect?

Email hello@basekbeauty.com with your order number and images of the damaged or incorrect items.

Do you ship internationally?

Currently, we ship within the U.S. only. Join our mailing list to know when international shipping becomes available.

Do you ship to Alaska & Hawaii?

Yes. Orders may take 3–7 business days, with possible delays during holidays and additional shipping fees.

What are your standard shipping rates?

Shipping rates vary by location and items. We work with top carriers to offer competitive rates.

How long will it take to ship domestically?

Orders typically arrive within 3–7 business days. Delivery may be delayed during holidays or for remote locations.

What is your return policy?

All sales are final unless the item arrives damaged or incorrect. Contact us within 7 days with photos.

What is your refund policy?

Refunds are only issued for damaged, defective, or incorrect orders. Contact us with photos within 7 days of receipt.

Do you accept exchanges?

Exchanges are only allowed for damaged, defective, or incorrect items. Contact us within 7 days with your order number and images.

Rosemary Hair Density Serum | Bamboo Hair Tonic

Clinically Proven

The Bamboo Tonic Clinical Results

Improves hair fullness and thickness after 90 days*

Works across various skin tones and age groups*

Works on all hair types and conditions*

77%

of people saw an improvement in the thinning areas of their hair after just 90 days*

85%

of people said their hair looked healthy after just 90 days*

92%

of people said the serum feels lightweight on their scalp and hair*

BEFORE

AFTER

Clinically Proven

The Bamboo Tonic Clinical Results

Improves hair fullness and thickness after 90 days*

Works across various skin tones and age groups*

Works on all hair types and conditions*

77%

of people saw an improvement in the thinning areas of their hair after just 90 days*

85%

of people said their hair looked healthy after just 90 days*

92%

of people said the serum feels lightweight on their scalp and hair*

Hero Ingredients

The Bamboo Tonic is powered by 12 biomimetic growth factors and phyto-actives.

Keori-4™ Complex

Our signature botanical blend of Bamboo, Green Tea, Rosemary, and Rice refreshes the scalp and strengthens the follicle foundation.

Capixyl™ (Acetyl Tetrapeptide-3 + Red Clover)

Clinically proven to fortify follicles, reduce visible thinning, and support fuller-looking growth.

Capi-Sacertys® (Turmeric)

Advanced antioxidant that soothes irritation, defends against oxidative stress, and promotes scalp comfort.

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SymHair® Force 1631 (Microalgae-Derived Active)

Marine innovation that improves density, resilience, and overall hair vitality.

Caffeine

Awakens and energizes the scalp to stimulate follicle activity.

Adenosine

Strengthens follicles and enhances scalp circulation to promote healthier, fuller-looking hair.

The Hair Fullness Journey

Your 3-month journey with The Bamboo Tonic begins with daily, consistent application. Over time, it revitalizes the roots, improves density, and reveals visibly fuller, thicker-looking hair.

Month 01 - Awaken

• Scalp feels revitalized
• Roots feel energized and prepared for growth

Month 02 - Strengthen

• Early signs of reduced shedding
• Strands start to appear thicker

Month 03 - Transform

• Hair appears visibly fuller and thicker-looking
• Strands feel stronger and more resilient

One bottle of The Bamboo Tonic lasts about one month. Consistent use over three months (three bottles) delivers visible results in hair fullness and density.

Complete your BASE-K Ritual

Inspired by Korean headspa rituals and the philosophy behind Korean multi-step skincare, the BASE-K Ritual reimagines haircare as a layered system that purifies, nourishes, and strengthens from root to strand.