How do I place an order?

You may place an order directly on our website at www.basekbeauty.com.

How do I check the status of my order?

After placing your order, you will receive a confirmation email. Once shipped, you'll get a tracking number and courier info to track it.

Can I modify or cancel my order?

Email hello@basekbeauty.com as soon as possible. Once your order is processed, it cannot be modified.

What should I do if I'm having trouble placing an order?

Contact us at hello@basekbeauty.com if you're experiencing technical difficulties or need assistance.

What should I do if my payment is declined?

Check your card details and billing info. If the issue persists, contact your provider or reach us at hello@basekbeauty.com.

How do I track my order once shipped?

You’ll receive an email with tracking details once your order is shipped. Follow the provided link to track it.

What should I do if my order is lost or missing?

First, check with the courier. If needed, contact us at hello@basekbeauty.com and we'll help locate your order.

What should I do if my order arrives damaged or incorrect?

Email hello@basekbeauty.com with your order number and images of the damaged or incorrect items.

Do you ship internationally?

Currently, we ship within the U.S. only. Join our mailing list to know when international shipping becomes available.

Do you ship to Alaska & Hawaii?

Yes. Orders may take 3–7 business days, with possible delays during holidays and additional shipping fees.

What are your standard shipping rates?

Shipping rates vary by location and items. We work with top carriers to offer competitive rates.

How long will it take to ship domestically?

Orders typically arrive within 3–7 business days. Delivery may be delayed during holidays or for remote locations.

What is your return policy?

All sales are final unless the item arrives damaged or incorrect. Contact us within 7 days with photos.

What is your refund policy?

Refunds are only issued for damaged, defective, or incorrect orders. Contact us with photos within 7 days of receipt.

Do you accept exchanges?

Exchanges are only allowed for damaged, defective, or incorrect items. Contact us within 7 days with your order number and images.

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