How do I place an order?

You may place an order directly on our website at www.basekbeauty.com.

How do I check the status of my order?

After placing your order, you will receive a confirmation email. Once shipped, you'll get a tracking number and courier info to track it.

Email hello@basekbeauty.com as soon as possible. Once your order is processed, it cannot be modified.

Contact us at hello@basekbeauty.com if you're experiencing technical difficulties or need assistance.

Check your card details and billing info. If the issue persists, contact your provider or reach us at hello@basekbeauty.com.

You’ll receive an email with tracking details once your order is shipped. Follow the provided link to track it.

First, check with the courier. If needed, contact us at hello@basekbeauty.com and we'll help locate your order.

Email hello@basekbeauty.com with your order number and images of the damaged or incorrect items.

Currently, we ship within the U.S. only. Join our mailing list to know when international shipping becomes available.

Yes. Orders may take 3–7 business days, with possible delays during holidays and additional shipping fees.

Shipping rates vary by location and items. We work with top carriers to offer competitive rates.

Orders typically arrive within 3–7 business days. Delivery may be delayed during holidays or for remote locations.

All sales are final unless the item arrives damaged or incorrect. Contact us within 7 days with photos.

Refunds are only issued for damaged, defective, or incorrect orders. Contact us with photos within 7 days of receipt.

Exchanges are only allowed for damaged, defective, or incorrect items. Contact us within 7 days with your order number and images.

Congratulations! Your order qualifies for free shipping Get 30% off Rituals, plus a free Scalp Scaling Shampoo on orders $75+.

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The Bamboo Tonic

Hair Density Serum

The Rice Powder Detox

Micro-Exfoliating Scalp Scaling Shampoo

The Scalp Massager

Stimulating Silicone Scalp Brush