Question 1

How do I place an order?

Accepted Answer

You may place an order directly on our website at www.basekbeauty.com.

Question 2

How do I check the status of my order?

Accepted Answer

After placing your order, you will receive a confirmation email. Once shipped, you'll get a tracking number and courier info to track it.

Question 3

Can I modify or cancel my order?

Accepted Answer

Email hello@basekbeauty.com as soon as possible. Once your order is processed, it cannot be modified.

Question 4

What should I do if I'm having trouble placing an order?

Accepted Answer

Contact us at hello@basekbeauty.com if you're experiencing technical difficulties or need assistance.

Question 5

What should I do if my payment is declined?

Accepted Answer

Check your card details and billing info. If the issue persists, contact your provider or reach us at hello@basekbeauty.com.

Question 6

How do I track my order once shipped?

Accepted Answer

You’ll receive an email with tracking details once your order is shipped. Follow the provided link to track it.

Question 7

What should I do if my order is lost or missing?

Accepted Answer

First, check with the courier. If needed, contact us at hello@basekbeauty.com and we'll help locate your order.

Question 8

What should I do if my order arrives damaged or incorrect?

Accepted Answer

Email hello@basekbeauty.com with your order number and images of the damaged or incorrect items.

Question 9

Do you ship internationally?

Accepted Answer

Currently, we ship within the U.S. only. Join our mailing list to know when international shipping becomes available.

Question 10

Do you ship to Alaska & Hawaii?

Accepted Answer

Yes. Orders may take 3–7 business days, with possible delays during holidays and additional shipping fees.

Question 11

What are your standard shipping rates?

Accepted Answer

Shipping rates vary by location and items. We work with top carriers to offer competitive rates.

Question 12

How long will it take to ship domestically?

Accepted Answer

Orders typically arrive within 3–7 business days. Delivery may be delayed during holidays or for remote locations.

Question 13

What is your return policy?

Accepted Answer

All sales are final unless the item arrives damaged or incorrect. Contact us within 7 days with photos.

Question 14

What is your refund policy?

Accepted Answer

Refunds are only issued for damaged, defective, or incorrect orders. Contact us with photos within 7 days of receipt.

Question 15

Do you accept exchanges?

Accepted Answer

Exchanges are only allowed for damaged, defective, or incorrect items. Contact us within 7 days with your order number and images.